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FAQ
1. How does Patagon Handicraft Chile select the artisans that supports? Patagon Handicraft Chile selects artisans that are committed to their work, whose products in someway are representative of our culture and elaborated under high-quality standards but, in most cases, do not have the financial capacity to neither produce in large amounts nor commercialize worldwide their products. Thus our company is concerned on supporting them in their elaboration process, encouraging them to work in good conditions, maintaining product’s quality, and specially motivating them to convert their art/job in a sustainable way of improving their life quality. 2. Which are Patagon Handicraft Chile markets? At the moment, Patagon Handicraft Chile is focused in including the United States of America and the European markets, but projecting in a near future to promote the Chilean craft to all markets around de world. 3. Which are Patagon Handicraft Chile shipping alternatives to deliver ORDERs? In "How to ORDER“ section shipping alternatives for product’s delivery are specified, including the “Door to Door” Service provided by TNT Courier, either by sea or air, depending on the clients’ necessities considering the cost-benefit factor.
In our web site home page, selecting option “ARTISANS”, you will obtain a list with their names. If you double click on any name of this list, a brief profile will open corresponding to your selected artisan, information that bring us nearer to the artisan’s work through its life experiences. In case more specific information on any particular artisan is required, please do not hesitate to contact us. Patagon Handicraft Chile, conscious of the direct connection between handicraft and Chilean history and culture, has elaborated a web site that can be used as a referent of our country. In section “More About Chile“ herein, there is a brief Chilean geopolitical and cultural review, where also you can get to know better Chile through its origins, indigenous population and handicraft. Moreover, if additional information is required, at the bottom of same section we have included a list of related links on this matter which can contribute with a more extended and detailed information. At the moment, Patagon Handicraft Chile is only focused on the exportation of its products and does not have distributing stores neither inside nor outside Chile. In ORDER to find out if there is a distributor of our products in one specific country just send an e-mail to contact@patagonhandicraft.com to request the mentioned information. For ORDERs less than US$2,500.00.-, we request to the client a 50% in advance of the total amount of the ORDER, amount that should be deposit or wire transferred to Patagon Handicraft Chile’s bank account in US dollars, thus necessary bank information is detailed in section "How to ORDER" on this web site. Once this advance has been paid it will be credited to buyer’s total amount ORDER, which will be processed. The remaining 50% and any other costs regarding shipping and exporting charges must be paid upon final delivery of the ORDER, accompanying documents. For ORDERs that exceed US$2,500.00.-, the client must open an irrevocable Credit Letter for the total amount, to the ORDER of DAKSA S.A. All the above information can be found in section "Payment" on this web site. No, there is no minimum amount to ORDER. However, our products are oriented to be sold directly to distributors and importers, wholesalers and retailers. |